Refund policy

1. General overview

This Return and Refund Policy explains the conditions and procedures for returning products purchased through our website for delivery within Australia.

Our store aims to provide customers with a clear and straightforward return and refund process, with easy-to-follow instructions at every stage.

2. Return eligibility & conditions

Customers may submit a return request within 30 days of receiving their order.

To qualify for a return, products must meet the following conditions:

Be in their original condition, unused and undamaged.
Include the original packaging, accessories and instruction materials, where provided.
Be accompanied by the corresponding order number.
Include all components and parts supplied with the original product.

Products showing signs of use, assembly, modification or damage caused after delivery may not qualify for a standard return.

Return shipping label

A return shipping label is included inside the original parcel. Customers will find the return shipping label inside the package when their order arrives. There is no need to request a separate label for a standard return.

3. Returns & exchange arrangements

We accept eligible return requests but do not provide direct product exchanges.

This arrangement helps us maintain accurate stock records and ensure that each order is processed correctly.

Direct exchanges are not offered for the following reasons:

Furniture and homeware products may have different stock levels and availability.
Product specifications, colours and styles may change between orders.
Processing returns and refunds separately allows customers to select their preferred product through a new purchase.

If you would like a different product, you may place a new order through our website after your original return has been received, inspected and refunded.

Each returned item will be inspected individually before the refund is approved.

4. Return request procedure

To request a return, please follow these steps:

Contact our customer support team by email and provide your order number.
Explain the reason for your return. If the product is damaged or incorrect, please include clear photographs.
Wait for confirmation and return instructions from our team.
Pack the product securely, preferably using its original packaging.
Attach the return shipping label supplied inside your original parcel.
Send the parcel back following the instructions provided by our team.

Once the returned product has been received and inspected, we will arrange your refund according to this policy.

5. Return shipping costs

Responsibility for return shipping costs depends on the reason for the return.

Change of mind: Customers are responsible for return shipping costs if they no longer want the product or have changed their purchase preference.
Incorrect item received: Our store will cover the return shipping costs if the product delivered is different from the item ordered.
Damaged or faulty item: Our store will cover the return shipping costs if the product arrives damaged or has a manufacturing fault.

For returns where customers are responsible for the shipping costs, we recommend using a trackable delivery service and keeping the postage receipt until the return has been completed.

For returns involving an incorrect or damaged product, please contact our customer support team before sending the parcel back so we can provide the return instructions.

6. Refund timeframes & payment method

Once your returned product has been received and inspected, the refund will be processed within 2–5 business days.

Refunds will be issued to the original payment method used when placing the order.
The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
A refund confirmation will be sent once the refund has been processed.

Please ensure that your original payment account remains available until the refund has been completed.