Privacy policy

1. Scope of this policy

This Privacy Policy explains how we collect, use, store and protect personal information when customers visit our website, place an order or communicate with our store.

This policy applies to customer interactions with our website and the services we provide through it.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy and understand how we handle personal information as described below.

2. Information collection and cookies

We may collect personal information directly from customers when they:

Create a customer account or place an order.
Submit a contact form or request customer support.
Browse or interact with our website, including through cookies and similar technologies.

The information we collect may include:

Full name.
Delivery and billing addresses.
Email address.
Payment and transaction information.
Technical browsing information, such as IP address, browser type and pages visited.

How we use cookies

Our website uses cookies and similar technologies to:

Improve the browsing experience.
Help customers access and use their accounts.
Understand website traffic and visitor activity in an aggregated manner.
Improve website features, performance and content.

Customers can manage or disable non-essential cookies through their browser settings or any cookie controls made available on our website. Disabling certain cookies may affect some website functions.

3. Use and sharing of personal information

We use personal information for the following purposes:

Processing and managing customer orders.
Arranging deliveries and providing customer support.
Handling returns and refund requests.
Maintaining and improving our website and services.
Sending order updates and other informational messages.
Sending promotional communications where customers have given permission.

We may share the information needed to provide our services with selected service providers, including:

Delivery and logistics providers, to transport orders.
Payment providers, to process transactions securely.
Website hosting, maintenance and security providers, to operate and protect our website.

We only share information needed for these services. Our store does not sell customers' personal information to third parties.

4. Data storage, retention and cookies

We retain personal information only for the period needed to provide our services, manage customer transactions and maintain business records.

Our general retention periods are:

Order records: up to 5 years.
Accounting and business records: up to 10 years.

Some personal information may be processed or stored outside Australia by service providers assisting with our website, payments or order fulfilment. We take reasonable steps to ensure that these providers handle personal information securely.

Cookies may remain stored for up to 12 months from the date of consent. Customers can change or withdraw their cookie preferences at any time through available website controls or browser settings.

5. Customer privacy choices

Customers may contact us to:

Ask whether we hold or use their personal information and request a copy.
Request correction of inaccurate or incomplete information.
Request deletion of personal information that is no longer needed.
Ask us to limit certain uses of their personal information.
Request a copy of their personal information in a commonly used, machine-readable format.
Object to certain uses of their personal information.
Withdraw consent where information is being used based on consent.

We will review privacy requests and respond within a reasonable period. Some information may need to be retained to complete transactions, manage records or resolve customer enquiries.

Customers can make a privacy request using the contact details below.

6. How we protect personal information

We use personal information to provide our services, complete orders, communicate with customers and maintain the security and operation of our website.

Our store takes reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These steps may include secure payment processing, access controls and website security measures. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Contact and customer support

For questions, requests or concerns about this Privacy Policy or the handling of personal information, please contact our customer support team:

Email: admin@momonnihaus.com
Phone: +81 (801) 925 94 60
Address: GREEN TERRACE 201, 2073-3 TAKAO-MACHI, HACHIOJI-SHI, TOKYO 193-0844, JAPAN
Business Hours: Monday to Friday, 9:30 AM – 4:30 PM
Service Area: Australia