1. Scope of this policy
This Warranty Policy applies to products purchased through our website and delivered within Australia.
It explains the warranty coverage, conditions, duration and claim procedures provided by our store.
By purchasing a product from our website, customers acknowledge that they have read and understood this policy.
2. Warranty coverage
Our store provides a 12-month limited warranty against manufacturing defects and faults arising under normal use.
The warranty covers products that:
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Have defects in materials or workmanship.
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Fail to function as intended under normal use.
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Have been used and maintained in accordance with the supplied instructions.
The warranty does not cover:
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Damage caused by misuse, improper handling or unauthorised modifications.
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Normal wear and tear resulting from regular use.
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Damage caused by accidents, external factors or improper storage.
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Damage resulting from failure to follow product care or usage instructions.
3. Warranty period
The standard warranty period is 12 months from the date the customer receives the product, unless a different warranty period is stated in the product description.
The warranty period begins on the confirmed delivery date.
Customers must provide proof of purchase, such as an order confirmation or receipt, when submitting a warranty claim.
4. Warranty claim procedure
To submit a warranty claim, customers should follow these steps:
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Contact our customer support team and provide the order number.
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Clearly describe the product issue and explain when it occurred.
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Provide supporting evidence, such as photos or videos, if requested.
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Follow the instructions provided by our customer support team.
Each warranty claim will be reviewed individually. Our team may request further information to assess the issue.
5. Warranty claim resolutions
If a warranty claim is approved, our store will assess the issue and offer a reasonable resolution, which may include:
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Repair: Arranging a repair for the affected product.
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Replacement: Providing the same product or an equivalent item.
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Refund: Issuing a refund if repair or replacement cannot reasonably be arranged.
The resolution will depend on the nature of the fault, the condition of the product and the circumstances of the claim.
6. Additional terms
This Warranty Policy describes the warranty provided by our store and does not exclude any customer rights or remedies that cannot be excluded under Australian consumer protection requirements.
Customers may have additional rights when a product is faulty, damaged or does not meet the description provided.
7. Contact and customer support
For questions about warranty coverage, product faults or warranty claims, please contact our customer support team:
Email: admin@momonnihaus.com
Phone: +81 (801) 925 94 60
Address: GREEN TERRACE 201, 2073-3 TAKAO-MACHI, HACHIOJI-SHI, TOKYO 193-0844, JAPAN
Business Hours: Monday to Friday, 9:30 AM – 4:30 PM
Service Area: Australia