Order Cancellation Policy

This policy applies to all orders placed through our website for delivery within Australia.

It explains how customers can request an order cancellation before dispatch and outlines the steps involved in processing cancellation requests.

Customers may request an order cancellation within 24 hours of completing their purchase.
Cancellation requests are subject to the order's current processing and dispatch status.
If the order has not yet been dispatched or handed over to the delivery provider, we will arrange the cancellation as soon as possible.
Once the order has been dispatched or collected by the delivery provider, cancellation can no longer be arranged.
If the parcel has already been dispatched, customers may request a return after receiving their order by following our Return Policy.

To request an order cancellation, please follow these steps:

Contact our customer support team using the email address provided below.
Include your order number, purchase date and a request to cancel your order.
Our team will check the order status and confirm whether cancellation can proceed.
Please wait for written confirmation from our team before considering your cancellation request completed.

If the order has not been dispatched and the cancellation request can be accepted, we will arrange the cancellation as soon as possible.

Once a cancellation request has been approved, the refund will be processed within 2–5 business days.

Refunds will be issued using the original payment method selected at checkout.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Customers will receive confirmation once the refund has been processed.